Get Salesforce CRT-261 Exam Practice Questions - Real and Updated
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CRT-261 Desktop Practice
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Total Questions : 197
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Total Questions : 197
CRT-261 Web Based Self Assessment Practice Test
Following are some CRT-261 Exam Questions for Review
[Case Management]
Universal Containers (UC) has deployed a call center using open CTI. Call center agents are organized into four groups reflecting UC's four different product lines. Each group's manager would like a report on their agents' daily call volume, including related case and contact information.
How should the consultant recommend the report be created?
[Interaction Channels]
What should a consultant recommend to ensure chat requests contain sufficient information for service agents to respond effectively?
[Knowledge Management]
Cloud Kicks (CK) has multiple product lines. CK is preparing to launch a public knowledge base for customers that will have 2,500 articles. The
company wants an easy way for users to find relevant articles based on its product.
What is the recommended method to meet the requirement?
[Service Cloud Solution Design]
Which Salesforce resource can be attached to a customer email using standard Case Management capabilities?
[Interaction Channels]
Support managers have requested the ability to provide real-time feedback to agents
during customer chat sessions.
Which feature should a consultant configure to meet this requirement?
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