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Salesforce Prepare for your Service Cloud Consultant Certification Exam Dumps

Last Updated : Sep 18, 2023
Total Questions : 198

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CRT-261 Desktop Practice
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Last Updated : Sep 18, 2023
Total Questions : 198
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CRT-261 Questions & Answers

Last Updated : Sep 18, 2023
Total Questions : 198
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CRT-261 Web Based Self Assessment Practice Test

Last Updated : Sep 18, 2023
198 Total Questions
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Following are some CRT-261 Exam Questions for Review

Cloud Kicks (CK) provides varying levels of support based on the customer's Service Contract. For customer with a Gold Service Contract, agents must provide a response to each customer contact witin the 24 hours. CK plans to use Milestones.

What is the recommended Milestone Recurrence Type to meet the requirements?

Cloud Kicks wants to easily tum social network posts into cases to respond to customer complaints. Support agents will need to respond to posts on Facebook, twitter, and instagram.

What is the recommended license to meet the requirement?

AW Computing would like to interact with customers on facebook and Twitter.

Where are the conservations tracked in Salesforce?

Cloud Kicks (CK) plans to deploy Service Cloud. Customers have diferent levels of support available. CK is unsure whether Entitlements only or Entitlements plus Service Contracts is the correct solution.

Which question should be asked to determine the preferred solution?

Ursa Major Solar's support department would like to implement an entitlement process to ensure customers receive the appropriate support based on their service level agreements (SLAs)

Which two features need to be configured as part of the implementation?

Choose 2 answers

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