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Salesforce Prepare for your Service Cloud Consultant Certification Exam Dumps

Last Updated : Mar 15, 2023
Total Questions : 150

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CRT-261 Desktop Practice
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Last Updated : Mar 15, 2023
Total Questions : 150
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CRT-261 Questions & Answers
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Last Updated : Mar 15, 2023
Total Questions : 150
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CRT-261 Web Based Self Assessment Practice Test

Last Updated : Mar 15, 2023
150 Total Questions
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Following are some CRT-261 Exam Questions for Review

Universal Containers has tested skills-based routing in a sandbox and is ready to deploy to Production.

Which two deployment solutions should a consultant use to ensure skills-based routing is operational in Production

Choose 2 answers



universal Containers (UC) hired agents in an expansion of the contact center. Getting agents up to speed and fully productive is a pnority. UC implemented a standardized agent customer dialog to assist agents.

Which two features should a consultant integrate of the Service Console?

Choose 2 answers



Universal Containers wants to reduce the amount of Sim support agents spend creating cases. Case creation must scale up to 5OO0 new cases per day, as well as allowing file attachments under 25 MB by the customer.

Which two features should the consultant suggest?

Choose 2 answers



Universal Containers wants to Jet its customers interact real time with support agents from their computers and mobile devices

What feature should a consultant recommend to meet this requirement?



Which feature should a consultant recommend to allow a tier 2 service representative to take over case processing from tier 1 and know how far tier l

had progressed in troubleshooting?



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