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Salesforce Certification Preparation for Service Cloud Consultant Exam Dumps

Last Updated : May 15, 2022
Total Questions : 388

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CRT-261 Desktop Practice
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Last Updated : May 15, 2022
Total Questions : 388
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Total Questions : 388
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CRT-261 Web Based Self Assessment Practice Test

Last Updated : May 15, 2022
388 Total Questions
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Following are some CRT-261 Exam Questions for Review

Universal Containers is migrating from Classic Knowledge to Lightning Knowledge using the Lightning Knowledge Migration Tool and noticed that none of the Article file attachments were migrated. How can a Consultant migrate the file attachments?



Which two advantages does Salesforce provide with the OpenCTI framework? Choose 2 answers



Universal Containers has an upcoming maintenance window where read-only access will be available. Which two actions will Universal Containers be able to perform during this window? Choose 2 answers



Universal Containers' customer service technicians need to access the following information while at a customer site to complete the service call: * Customer order history * Level of contracted support * List of replaceable parts Which system can Salesforce integrate with to retrieve this information and make it available to technicians in the field?



Universal containers would like to implement a solution to hold service reps accountable to customer service level Agreements. Which two steps are necessary to satisfy this requirement? Choose 2 answers



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