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Microsoft Dynamics 365 Customer Insights (Journeys) Functional Consultant Exam Dumps

Last Updated : Jul 21, 2024
Total Questions : 246

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Last Updated : Jul 21, 2024
246 Total Questions
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Following are some MB-220 Exam Questions for Review

The default email footer for your organization is a content block that can be added by users when they create emails.

You need to ensure that the content and layout of the footer CANNOT be changed by users after the content block is added to an email.

What should you do?



You work for a non-profit organization that sends a yearly progress summary and thank you email to both their donors and volunteers. Although the emails sent are very similar, the main (hero) image and some call-to-actions can differ based on the contact type.

For simplicity, the content designer wants to design a single email design and add conditions to the content based on the contact type.

On which two design elements are you able to add conditions? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.



The sales team has an upcoming tradeshow.

You need to create a form to collect potential customer interest at the tradeshow. Which type of form should you create?



The marketing department wants to set up a real-time trigger-based journey to thank contacts who made a donation toward a specific cause. To achieve this, the donation process will initiate a Dynamics 365 Customer Insights - Journeys trigger. This process will include the URL of the individual hero banner of the cause.

You need to ensure that the image from the event trigger is added to the email and displays correctly.

Which two steps do you need to perform? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.



You are creating a real-time customer journey that sends SMS messages to customers asking customers to either confirm scheduled service appointments or request a reschedule.

Your SMS message includes "CONFIRM" and "RESCHEDULE" as the only two configured keywords.

The automated text message keyword flow you created is shown in the following exhibit.

Question-img

You need to verify that the keyword flow will be able to handle potential customer replies correctly. Which two customer replies will follow the "CONFIRM" branch? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.



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