Potential benefits from managing IT Service Continuity are:
1. Lower insurance premiums
2. Fulfilment of mandatory or regulatory requirements
3. Reduced business disruption in the event of a disaster
4. Better management of risk and the consequent reduction of the impact of failure
Which of the following metrics would you most associate with the Service Desk?
Which of the following statements is TRUE?
Which of the following is NOT an element of Availability Management?
Which of the following would NOT be a performance measurement for the Service Level Management function?