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What should a Solution Architect do to ensure that all requirements for a multi-cloud implementation are captured during discovery sessions so that projectstakeholders are aligned with the project team on deliverables?

ADevelop and present the business case to all project stakeholders before beginning the solution design and development phase.

BDevelop and present the project scope itemized within the requirements document to all project stakeholders before beginning the solution design and development phase.

CDefine and document the user journey map with project stakeholders to capture the customer interactions at all touchpoints.

DDefine and document the business value map with project stakeholders to capture the value provided by the implementation.

Question 2

Universal Containers (UC) uses Sales Cloud, Service Cloud, and Experience Cloud. The implementation was completed 5+ years ago, and Service Cloud users are now expressing dissatisfaction with system performance. A custom Visualforce page was developed to show relevant data to Experience Cloud users. The same page is used by the Support team but displays more information based on their profile. UC has a small internal Support team for Salesforce that periodically enables new features in production.

Which best practice should the Solution Architect recommend to avoid these types of issues in the future?

AAssess the level of technical debt and test new features with the Product team in a Developer sandbox.

BAssess the level of technical debt and test new featuresin a sandbox before enabling in production.

CAssess the level of data quality and test new features with a pilot before enabling for all users.

DAssess the level of data quality and test new features with a subset of users in production before enabling all users.

Question 3

Universal Containers (UC) is a global organisation that wants to establish a 628 Commerce site to meet changing customer expectationsand expand into new markets. These expectations include being able to self-serve 24x7 and get automated updates on orders. There are existing sales channels used at UC. Including a standard Sales team as well as a partner sales channel.

The sales leader met with a Solution Architect and shared that they want to grow their digital capabilities over the next 2 years. Time is of the essence and the sales leader needs to have the ecommerce solution in place as soon as possible to capture market share in new geographies before other competitors move in. The executive team has promised prompt access to key stakeholders as needed.

What is the appropriate next step 'or the Solution Architect?

APropose the introduction of B2B Commerce and CPQ to address the key areas of need such as global commerce, complex pricing, quoting and discounting needs; highlight the key features 6r>a the alignment of the features to the needs outlined.

BPropose a set of high-level design options with architecture diagrams depicting thepotential elements of a solution that would meet the needs of the enterprise, including pros and cons to help the stakeholders make final decisions.

CRecommend in iterative rollout strategy for one of the new geographies where B2B Commerce is first rolled out to secure first mover status, while theSolution Architect gathers more requirements around other capabilities and requirements, and then roll those out over subsequent phases.

DRecommend discovery meetings with additional stakeholders to gather information on the functional and technical requirement across the sales and other functional areas, then provide a recommendation based on information gathered to deliver an MVP.

Question 4

A Solution Architect was asked by AC Computers to provide solution recommendations for a rebate enrollment and management solution on Salesforce. The primary goal and requirement is to easily launch rebate programs for partners that an administrator can implement and manage in Salesforce. AC Computers currently uses Sales Cloud, Salesforce CPQ, and Experience Cloud to expose opportunity and quote information to partners.

Based on the business requirements, which solution should the Solution Architect recommend?

AImplement a custom solution to track rebates, accruals, and actuals and expose the data in the Experience Cloud site.

BImplement Salesforce Service Contracts with lineitems to track rebate accruals and expose the data in the Experience Cloud site.

CImplement Salesforce Rebate Management Module and expose the data in the Experience Cloud site.

DImplement B2B Commerce on Lightning Experience to track rebates and expose the data in the Experience Cloud site.

Question 5

Different teams at Universal Containers (UC) are experiencing challenges using their existing tools. The Sales team can only access their application from the office, the Marketing team has to manually import leads coming from the website into their campaign tool, and the Support team lacks a communication history repository between email, social networks, and calls. The website was developed by the IT team, and the Legal team is responsible for the Consent Management Platform used to meet GDPR requirements.

UC wants to improve its relationship with customers, so a digital redesign program is starting with the goal of moving to Salesforce solutions.

Which three steps are necessary to set up a program roadmap?

Choose 3 answers

AIdentify the high-level workload capacity and planning of the IT and Legal teams.

BPrioritize the transformation of activities involving the least development.

CCreate project plans for each of the projects that will be on the roadmap.

DPrioritize the transformation of activities related to customers' interactions.

EExplain how the program contributes to the business's goals.

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