Get PeopleCert ITIL-4-Transition Exam Dumps

Which is included in onboarding?

1. Negotiating service targets with customers

2. Building awareness of the new consumer

3. Ensuring resources are prepared for service provision

4. Designing the service components and infrastructure

An organization is planning to communicate information about a new improvement initiative by providing information on the IT portal, sending emails, and holding meetings with affected groups.

Which communication principle are they applying?

Which are elements of the service value system?

Which ITIL guiding principle recommends using existing services, processes and tools when improving services?

A legacy financial system requires the user to manually enter the time and date of the transaction to meet regulatory requirements. A recent internal audit has shown that these fields are often blank.

Which are effective controls that could improve compliance?

1. Modify the application to automatically add the current time and date when transaction is entered

2. Establish a communication plan to remind users of the importance of time and date on transactions

3. Develop a goals cascade so all staff know their role in achieving company goals

4. Create a report showing non-compliant records and take action to correct