Get Pegasystems PEGAPCDC87V1 Exam Practice Questions - Real and Updated

Answer : A

Decision Table Results: In Pega, the standard property that holds the result of a decision table evaluation is pxOutcome.

Property Usage: This property can be used to reference the result of the decision table within a decision strategy.

Answer : D

To address the issue where customers have ignored a particular mortgage offer and the bank wants to offer the action 30% more frequently, we need to configure the appropriate arbitration factor in Pega Customer Decision Hub.

Arbitration Overview: Arbitration in Pega CDH determines how actions are prioritized and selected for presentation to the customer. It involves factors like business value, propensity, and action weighting.

Action Weighting: Action weighting is used to adjust the frequency and priority of specific actions. By increasing the action weighting, you effectively make the action more likely to be selected during the arbitration process.

Implementation:

Navigate to the Next-Best-Action Designer in Pega CDH.

Locate the action for the mortgage offer that needs increased frequency.

Adjust the action weighting to increase by 30%. This adjustment modifies the priority calculation, making the action more likely to be selected.

Refer to the Pega Customer Decision Hub User Guide 8.5, section on 'Understanding Next-Best-Action Designer arbitration' which explains how action weighting influences the prioritization of actions.

Answer : C

To present offers from both groups and arbitrate across the two groups to select the best offer based on customer behavior, you need to map a real-time container to the Top-level or Issue-level in the Next-Best-Action Designer. This mapping allows the system to evaluate and arbitrate offers from different groups based on the defined criteria and customer behavior, ensuring the most relevant offers are presented.

Answer : A

Customer Properties - These are attributes related to the customer, such as demographics, behavior, and engagement history.

Expression Syntax:

When defining expressions in decision strategies, customer properties must be prefixed with 'Customer.'

For example, to use the customer's age, you write Customer.Age.

Steps:

In the decision strategy, select the component where you need to use the customer property.

Write the expression using the 'Customer' prefix.

Pega Customer Decision Hub User Guide 8.6, Section 'Using customer properties in decision strategies,' explains the required syntax for including customer properties in expressions.

Answer : A, B, D

In Pega Customer Decision Hub, the Next-Best-Action is re-evaluated in a call-center context when:

The service representative completes a task: Completing a task can change the context or status of the interaction, triggering a re-evaluation of the next best action to ensure the recommendations are still relevant.

A customer responds to an offer: Customer responses provide new information that can influence subsequent recommendations. A positive or negative response to an offer can change the customer's engagement status and preferences.

A customer changes the call context: Changes in the context of the call, such as switching topics or expressing new concerns, can prompt a re-evaluation to provide the most appropriate next actions based on the updated context.