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U+ Bank, a retail bank, has recently implemented a project in which qualified customers see mortgage offers when they log in to the web self-service portal.

Currently, only the customers who satisfy the following engagement policy conditions receive the Fifteen-year fixed-rate mortgage offer:

The bank decides to make two changes:

1. Update the suitability condition for the Fifteen-year fixed-rate mortgage offer.

2. Introduce a new offer , Twenty-year fixed-rate mortgage.

The following table shows the new engagement policy conditions for both mortgage offers:

What is the best practice to fulfill this change management requirement in the Business Operations Environment?

ACreate a single change request in the 1:1 Operations Manager portal.

BCreate a single change request in the Pega Customer Decision Hub portal.

CCreate two change requests in the 1:1 Operations Manager portal.

DCreate two change requests: one in the Pega Customer Decision Hub portal and the other in the 1:1 Operations Manager portal.

Question 2

U+ Bank implemented a customer journey for its customers. The journey consists of five stages. The bank observes that as customers progress through the journey, one customer entered the third stage of the journey, and then received an offer that is not included in any journey.

Which statement explains the cause of this behavior?

AThe bank implemented upweighting for the third stage.

BThe customer was not eligible for the last stage of the journey and the system presented an offer outside the journey.

CThe customer can be involved in only one active journey at a given moment.

DThe customer always receives the most relevant action, even if an action is not a part of any journey.

Question 3

What is the name of the property that the system computes automatically when you use an Adaptive Model decision component?

AOrder

BPropensity

CRank

DPriority

Question 4

In a decision strategy, you can use aggregation components to____________.

Aset a text value to a strategy property

Bmake calculations based upon a list of actions

Cchoose between actions

Dfilter actions based on priority and relevance

Question 5

U+ Bank, a retail bank, uses the business operations environment to perform its business changes. The bank completes these changes by using revision management features of Pega Customer Decision Hub and 1:1 Operations Manager.

Customers see credit card offers based on various engagement policies on the U+ Bank website. The bank wants to update the underlying decision strategy of

an engagement policy condition.

According to best practices, which statement correctly describes the implementation of the change to fulfill this business requirement?

AA next-best-action specialist modifies the decision strategy in Customer Decision Hub.

BA next-best-action specialist modifies the decision strategy in 1:1 Operations Manager.

CA next-best-action designer modifies the decision strategy in 1:1 Operations Manager.

DA next-best-action designer modifies the decision strategy in Customer Decision Hub.

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