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Microsoft Dynamics 365 Customer Service Functional Consultant Exam Dumps

Last Updated : Apr 16, 2024
Total Questions : 283

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MB-230 Desktop Practice
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Last Updated : Apr 16, 2024
Total Questions : 283
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Total Questions : 283
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MB-230 Web Based Self Assessment Practice Test

Last Updated : Apr 16, 2024
283 Total Questions
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Following are some MB-230 Exam Questions for Review

A company uses Dynamics 365 Customer Service.

Agents provide incorrect responses when replying to customer issues.

You need to configure quick replies.

What should you do?



A customer has a Customer Service environment.

The customer plans to use service scheduling.

You need to install the service scheduling.

What should you use to install the service scheduling?



You are customizing an Omnichannel for Customer Service implementation.

A call center wants to enable a chat channel for unauthenticated chats with the following requirements:

* Chat must auto detect a customer for agents.

* A chat widget must be embedded in a specific domain.

You need to customize the solution that meets the requirements.

Which two options you should select? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.



A company uses Dynamics 365 Customer Service.

Customer Service workspaces must have custom navigation that meets the following requirements:

* An application must be opened as an anchor tab in the application tab panel.

* Three additional application tabs must be opened when a session begins.

* The default mode of the communication panel must be set to Docked.

You need to determine which tool and feature to use to meet all requirements.

Which two tools/features should you use? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.



A company uses Dynamics 365 Customer Service.

Managers state that support representatives can view contact social security numbers when the representatives open contact records.

Support representatives must only be able to verify that the social security number is saved. They must not be able to view the number.

You need to configure the application to resolve the issue.

What should you do?



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