Get Exin ITSM20F.EN Exam Dumps

Answer : C

Answer : B

A . Incorrect. This is not relevant.

B . Correct. This is part of the standard.

C . Incorrect. Documenting these documents is part of Do, revising is part of Act (in de PDCAmethodology). This is no part of the proposals for new or changed services.

D . Incorrect. This plan is much broader than only new or changed services.

Answer : A

A . Correct. When planning new or changed services it should be considered how this affects the budget and workload.

B . Incorrect. Major non-conformities to all Underpinning Contracts are not relevant to planning for new or changed services.

C . Incorrect. Recent Problems and Known Errors in the desktop environment have normally no relation to planning for new or changed services.

D . Incorrect. This indicates the Capacity growth for current applications, it does not need to provide any relevant information for new or changed services.

Answer : D

A . Incorrect. This is part of the Change Management procedures.

B . Incorrect. This is part of the Information Security Management procedures.

C . Incorrect. This is part of the Incident Management procedures.

D . Correct. According to the standard this is a requirement. Release management procedures shall include the updating and changing of configuration information and Change records.

Answer : B

A . Incorrect. This is an event within a process, the process is designed to handle these events, and so it does not affect the Service Management plan.

B . Correct. Improving the service implies changes to the processes and service and consequently affects the Service Management plan.

C . Incorrect. System Lifecycle Management manages the lifecycle of IT systems; this does not affect the Service Management plan.

D . Incorrect. This is an event within a process. The process is designed to handle these events, and so this does not affect the Service Management plan.