What purpose can the ISO/IEC 20000 standard serve?
Top management has to provide evidence of its commitment to developing, implementing and improving its Service Management capability within the context of the organization's business and Customers' requirements. What is the best way that management can make this visible?
A group of activities within Release Management is roll-out, distribution and installation. What should be ensured as part of these activities?
What is the objective of the Service Continuity and Availability Management processes?
Which standard describes the fundamental aspects of Quality Management Systems?