Users of the Outbound Campaign Management Tool require access rights to the Outbound component. Which component within the Center Manager Administration would the user be assigned Launchpad option access?
Which Orchestration Designer Call Processing commands may be used in an application designed for Outbound contact routing?
During contact handling, agents can create a callback to a customer. Where are the Agent Desktop callback minimum and maximum timers configured?
You need to install Avaya Agent Desktop (AAD) on an Agent's desktop computer. Which URL location will you enter to access the AAD Web page to start the AAD installation?
Which Orchestration Designer intrinsic is used for Multimedia contacts?