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You are the Scrum Master of a Scrum Team that has one Developer who disagrees with team decisions. Their disagreements are becoming disruptive and slowing progress. The Developer often returns to earlier team decisions and re-opens the issue.

What are two ways to go about this problem?

(choose the best two answers)

AYou organize an offsite team building activity to establish a foundation of trust. You observe whether the problem persists after the offsite activity.
B. You take the Developer aside to express your concern over their disagreements
and tell them to act as a team player and to comply with the team's decision.
C. At the Sprint Retrospective you observe whether the topic is raised. If it does not happen, you check on how comfortable everybody is with the way team
decisions are made.
D. You go to the Human Resources department and ask them to have a
conversation with the Developer based on the issues the team has raised.

ETo every team member expressing this concern you suggest raising this with the full team. You offer to help initiate the conversation but not to resolve the concern yourself.

Answer : A, E

A: You organize an offsite team building activity to establish a foundation of trust. You observe whether the problem persists after the offsite activity. This is a good way to foster a positive team culture and improve the relationships among the team members. The offsite activity can help the team to have fun, relax, and bond with each other. It can also create an opportunity for the team to discuss their issues and concerns in a more informal and friendly setting. The Scrum Master can observe whether the problem of disagreement is resolved or reduced after the offsite activity, and provide feedback and support as needed.

E: To every team member expressing this concern you suggest raising this with the full team. You offer to help initiate the conversation but not to resolve the concern yourself. This is a good way to empower the team to address their own problems and find their own solutions. The Scrum Master can encourage the team members to speak up and share their perspectives and feelings with the whole team, rather than keeping them to themselves or complaining to others. The Scrum Master can also facilitate the conversation and ensure that it is respectful, constructive, and productive, but not intervene or impose their own opinion or decision.

Scrum Guide 2020, page 13: ''The Scrum Master serves the Scrum Team in several ways, including coaching the team members in self-management and cross-functionality.''

Professional Scrum Master II Course, page 20: ''The Scrum Master can help the team to build trust by creating a safe environment where people can express themselves openly and honestly, without fear of judgment or retaliation.''

Professional Scrum Master II Course, page 21: ''The Scrum Master can help the team to resolve conflicts by facilitating dialogue, listening actively, asking powerful questions, and supporting collaborative decision making.''

Question 2

What can the Scrum Value of openness easily impact?

(choose the best answer)

ACollaboration.

BProduct quality.

CEmployee satisfaction.

DTime to market.

EStakeholder trust.

FAll of the above.

Question 3

You are a Scrum Master helping to establish five Scrum Teams that will be building a product.

You discuss with them the high level of integration that the product Increment will require by the end of their first Sprint. It is a highly anticipated product, both by consumers and by the organization. Of the options raised by the future Scrum Team members, which option do you encourage?

(choose the best answer)

AEach Scrum Team provides a separate Increment with the functionality added by the individual team. The Sprint Review is used to identify the work needed to integrate with the other Scrum Teams. This work is then added to the Product Backlog.

BEach Scrum Team delivers done Increments in its own area of responsibility. Upon functional acceptance at the Sprint Review, the code is isolated for future stabilization. The release date is adjusted according to the expected work and time of such integration phase.

CIn the first Sprint, integration is less important. The goal is to deliver business value. Functionality that is not integrated with the work of other Scrum Teams by the end of a Sprint is still reviewed to assess its potential business value. It can still be released at the Product Owner's discretion, and silent consent of the stakeholders.

DAll Scrum Teams agree on a shared Definition of Done that describes all work needed to deliver an Increment that is the integrated sum of the work from all Scrum Teams.

Question 4

Which way of creating Scrum Teams is consistent with the Scrum values?

(choose the best answer)

AProviding boundaries that help the team members organize themselves into Scrum Teams.

BManagers collaborating across their respective areas of responsibility to assign individuals to specific teams.

CThe Chief Product Owner determines the team structures and assigns who is needed in which Scrum Team based on skills, seniority and the business area.

Question 5

Another team's Scrum Master seeks your advice. The Daily Scrum always runs longer than 15 minutes. The Developers suggest splitting the Scrum Team into two teams. What is your response?

(choose the best answer)

AYou disagree --- there is not enough information to justify splitting a team into two teams. You ask if there is anything you can do to help your colleague, for example observe one of the Daily Scrums with them.

BYou agree - this is an appropriate solution to the problem.

CYou disagree - you tell the Scrum Master that as Scrum Master they need to manage the timebox better.

DYou agree - splitting the team into two teams is a good strategy to allow them to learn how to run Daily Scrums quickly and effectively. Once they have learned to limit the Daily Scrum to 15 minutes, you can combine the teams again.

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