Get Salesforce Service Cloud Consultant Exam Practice Questions - Real and Updated

[Industry Knowledge]

Universal Containers (UC) has Excel files of customer data maintained by its service reps. All of the service reps have worked with the same

customer contacts. UC wants to ensure that its Salesforce instance has clean data.

Which best practice should a consultant recommend?

[Implementation Strategies]

Universal Containers (UC) has hired a consulting firm to implement Service Cloud for its

contact center for the first time. The project requires quick iterations and speedy completion. UC has

requested frequent updates from the project team for check-ins and refinement.

Which methodology should the consultant recommend given the requirements?

[Service Cloud Solution Design]

The support manager at Universal Containers wants to improve visibility to cases across the organization and has decided that product managers should be more involved in the case management process. The support manager has created predefined case teams for each product and trained support agents to add the appropriate case team to each case.

Which solution allows product managers to quickly see and review the cases that are created for their products?

[Service Cloud Solution Design]

Universal Containers has technical support and general customer service teams that use unique Service Console applications.

Which configuration should a consultant use when deploying the console?

[Interaction Channels]

Metrics show that Universal Containers has a high call abandonment rate using Service Cloud Voice.

Which strategy should a consultant recommend?