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Salesforce Certified Service Cloud Consultant Exam Dumps

Last Updated : Dec 2, 2024
Total Questions : 177

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Service-Cloud-Consultant Desktop Practice
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Last Updated : Dec 2, 2024
Total Questions : 177
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Service-Cloud-Consultant Questions & Answers
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Last Updated : Dec 2, 2024
Total Questions : 177
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Service-Cloud-Consultant Web Based Self Assessment Practice Test

Last Updated : Dec 2, 2024
177 Total Questions
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Following are some Service-Cloud-Consultant Exam Questions for Review

A consultant has been hired to integrate a client's phone system with the Service Console.

What is the consultant required to do during this integration?



Universal Containers wants to direct cases based on the same criteria it applies to Messaging for In-App and Web (MIAW).

Which feature should a consultant recommend?



The Universal Containers (UC) customer support organization has implemented Knowledge-Centered Support (KCS) in its call center. However, the call center management thinks that agents should contribute new Knowledge articles more often.

What should UC do to address this situation?



Universal Containers has tested Skills-Based Routing in a sandbox and is ready to deploy to production.

Which solution should a consultant use to deploy the Service Resources, Skills, and Routing?



Universal Containers wants to provide its resellers a secure portal where they can share their customer accounts, submit and track the status of their cases, and view reports and dashboards.

Which solution should a consultant recommend?



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