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Salesforce Certified Service Cloud Consultant Exam Dumps

Last Updated : Apr 12, 2024
Total Questions : 177

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Service-Cloud-Consultant Desktop Practice
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Last Updated : Apr 12, 2024
Total Questions : 177
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Service-Cloud-Consultant Questions & Answers

Last Updated : Apr 12, 2024
Total Questions : 177
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Service-Cloud-Consultant Web Based Self Assessment Practice Test

Last Updated : Apr 12, 2024
177 Total Questions
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Following are some Service-Cloud-Consultant Exam Questions for Review

A recent analysis of cases at Cloud Kicks (CK) revealed a high percentage of simple cases, such as password resets and order inquiries. CK wants to provide customer self-service via web, SMS, Facebook Messenger, and WhatsApp.

What should the consultant recommend to handle the new cases?

Service agents at Cloud Kicks frequently encounter duplicate cases from the same customers in different channels.

Management would like to provide a method for service agents to handle duplicates and delete one of the cases.

Which action should a consultant recommend?

A consultant has been hired to integrate a client's phone system with the Service Console.

What is the consultant required to do during this integration?

Universal Containers wants to direct cases based on the same criteria it applies to Messaging for In-App and Web (MIAW).

Which feature should a consultant recommend?

The Universal Containers (UC) customer support organization has implemented Knowledge-Centered Support (KCS) in its call center. However, the call center management thinks that agents should contribute new Knowledge articles more often.

What should UC do to address this situation?

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