Get Salesforce Service-Cloud-Consultant Exam Dumps

Salesforce Certified Service Cloud Consultant Exam Dumps

Last Updated : Nov 25, 2022

Total Questions : 104

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Last Updated : Nov 25, 2022
Total Questions : 104

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Service-Cloud-Consultant Questions & Answers
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Last Updated : Nov 25, 2022
Total Questions : 104

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Service-Cloud-Consultant Web Based Self Assessment Practice Test

Last Updated : Nov 25, 2022

104 Total Questions

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Following are some Service-Cloud-Consultant Exam Questions for Review

Question 1

Which two configuration steps are required before quick actions can be used in Macros?

AGlobal Actions needs on the publisher layout.

BQuick Actions must be enabled in the org.

CThe specific quick action must be added to the case Feed.

DThe specific quick action must be added to the case record Type.

Question 2

Universal Containers (UC) is updating the Service Cloud console app for its call center agents. Management is concerned that deploying the new app will disrupt current operations and impact customer satisfaction.

What should the consultant recommend to mitigation these concerns?

ADeploy the configured and tested app to production, update the agent's profile to view the app and take away access to the old app.

BConfigure the new app in a sandbox. Use a change-set to push the configuration to production for testing and training.

CDeploy the configuration from a sandbox to production during the next Salesforce version update so the system only goes down once.

DConfigure the new app m developer org and use an unmanaged package to deploy to production.

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