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Question 1

Service appointments in a ''cannot complete'' status mayindicate that an

additional part or expert assistance is needed to complete the work. Universal

containers defined that service appointments in a ''cannot complete'' status are unable

to be rescheduled or unscheduled for history tracking purposes.

Which twoitems should the consultant recommend to meet the requirement?

Choose 2 answers

ADefine ''cannot complete'' as a pinned status for auto-dispatch services.

BDefine ''cannot complete'' as a pinned status for scheduling and optimization services.

CEnsure that status transitions are configured to prevent the update from ''cannotcomplete'' to ''none'.

DEnsure that status transition are configured to allow the status update from ''cannotcomplete'' to ''scheduled''.

Question 2

Which three objects are associated to the Work Type? Choose 3 answers

ASkill Requirements

BResources

CService Appointments

DArticles

EProducts Required

Question 3

UniversalContainers's Technicians have 12 mandatory company holidays each calendar year. Technicians need to

view all of their absence records at once. Which two applications should a Consultant recommend

to meet this requirement? Choose ? answers

ASalesforce browser-based application

BSalesforce Field Service mobile application

CCustom mabile application

DSalesforce mobile application

Question 4

Universal Containers (UC) wants to schedule Work Orders only if Technicians have the necessary qualifications to complete the designated work.

In which two ways can UC achieve this?

Choose ? answers

ALeverage the Match Skills Work Rule when scheduling appointments.

BLeverage the Match Skills Scheduling Policy when scheduling appointments.

CCreate Skills that relate to qualifications from Setup and assign them to a Service Resource.

Da Create Skills that relate to qualifications from theSkills tab and assign them to a Service Resource.

Question 5

Universal Containers's Technicians may be assigned to Jobs with an arrival window to meet the customer appointment time preference.Technicians are also assigned to Jobs without a preferred appointment time.

In which two ways should the Consultant define Operating Hours to meet this requirement?

Choose 2 answers

AThe Maintenance Plan for the Account

BThe Due Date of the Service Appointment

CThe Time Slots for Appointment Booking

DWhen Service Resources are available for work

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