Get PeopleCert ITIL-4-Specialist-High-velocity-IT Exam Practice Questions - Real and Updated

An organization is aiming to develop a partnership relationship with its service consumers. One of the objectives is to increase the level of trust and customers' satisfaction by establishing a service mindset across the organization.

Which initiative is the BEST way to achieve it?

Identify the missing words in the following sentence.

The purpose of the [?] is to ensure that the organization continually co-creates value with all stakeholders in line with

the organization's objectives.

An organization is negotiating and agreeing on the service levels for a social media site.

Which is an example of a measure of utility that should be included in the service level agreement?

The service desk procedure for printer incidents is to verify that this is a hardware fault, and then contact a supplier. The supplier has a contract to repair or replace faulty printers within two days. A user contacts the service desk to say that their printer is broken, and they urgently need a printout of a contract or a significant sale will be lost.

What should the service desk agent do?

A service provider is planning to onboard a new desktop service for a new customer.

Which activity will be carried out by the customer?