You are developing a conversational AI solution that will communicate with users through multiple channels including email, Microsoft Teams, and webchat.
Which service should you use?
You have a webchat bot that provides responses from a QnA Maker knowledge base.
You need to ensure that the bot uses user feedback to improve the relevance of the responses over time.
What should you use?
You need to develop a web-based AI solution for a customer support system. Users must be able to interact with a web app that will guide them to the best resource or answer.
Which service should you use?
You have the process shown in the following exhibit.
Which type AI solution is shown in the diagram?
Which two scenarios are examples of a conversational AI workload? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.