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Answer : C

Request Management is the process responsible for delivering items ordered from the Service Catalog. When a user submits a request, the Request Management process ensures that the items are delivered following the appropriate workflow, approval processes, and fulfillment steps.

For more information, see Request Management.

Answer : C

The portfolio_admin role in ServiceNow has the necessary permissions to create service portfolios and manage taxonomy nodes. This role provides the highest level of access for managing the structure and content of service portfolios, enabling the user to organize services and offerings in a way that aligns with business goals.

Documentation reference: Service Portfolio Management Roles.

Answer : A, B

ServiceNow Service Portfolio Management primarily manages Business Services and Application Services. A Business Service refers to services that support business processes or provide value to the customer, while Application Services are services provided by software applications. These services are tracked and managed to ensure they align with organizational objectives. Mobile Service and Technical Service are more specialized or less commonly grouped within the Service Portfolio scope.

Refer to Service Portfolio Management for further understanding.

Answer : A

The Editors field in ServiceNow Service Catalog creation specifies who has permissions to create, modify, and publish items within the catalog. Editors have the rights to manage the content and structure of the catalog, ensuring that only authorized users can perform these actions.

For details, refer to the Service Catalog Management documentation.

Answer : D