Get ServiceNow CIS-HAM Exam Practice Questions - Real and Updated

Answer : D

Stock rules are a feature of ServiceNow Hardware Asset Management that allow you to automate the replenishment of stock levels in your stockrooms1.

Stock rules define the minimum and maximum quantities of a specific model that you want to keep in a stockroom, as well as the reorder point and quantity1.

When the stock level of a model falls below the reorder point, a stock order is automatically generated to replenish the stockroom to the maximum quantity1.

You can create and manage stock rules by navigating toHardware Asset Management > Model Management > Stock Rules1.References:

1: Stock rules - ServiceNow Docs.

Answer : B, C

Inventory audits are the processes of verifying the accuracy and consistency of the hardware asset inventory across the enterprise1.

The Hardware Asset Management (HAM) application supports the following types of inventory audits1:

Stockroom audit: This is an audit that verifies the quantity and condition of the hardware assets in a stockroom.A stockroom is a physical location where hardware assets are stored before they are delivered to the end users or transferred to another stockroom2.A stockroom audit helps to optimize the inventory levels, avoid overstocking or understocking, and identify any discrepancies or issues with the stockroom assets1.

Location audit: This is an audit that verifies the presence and status of the hardware assets in a specific location, such as an office, a building, or a floor.A location audit helps to ensure that the hardware assets are assigned to the correct owners, locations, and departments, and to identify any missing, unknown, or unauthorized assets1.

Therefore, the types of inventory audits that are also options in the question are A. Stockroom audit and C. Location audit.

The other options that are not types of inventory audits supported by the HAM application are:

Discovery audit: This is not a type of inventory audit, but a type of configuration management activity.Configuration management is the process of maintaining the accuracy and consistency of the operational and relationship information of IT assets and services in the Configuration Management Database (CMDB)4.Discovery audit is an activity that compares the actual configuration items (CIs) in the IT environment with the expected CIs in the CMDB and identifies any differences or discrepancies4.References:

1: Hardware Asset Inventory Audit

2: Stockrooms

3: Vendor Management

4: Configuration Management

Answer : C, D, E, F

Answer : A, B, C, F

According to the ServiceNow Hardware Asset Management documentation, ITAM personas and ITAM roles are different concepts that relate to the types and access of users of the product. The difference between them are as follows:

ITAM personas areuser profilesthat represent the typical users of the ITAM product and theirbusiness needs. They are not tied to any specific role or permission, but rather describe thegoals, challenges, and expectationsof the users.For example, some of the ITAM personas are IT Asset Manager, IT Asset Analyst, IT Procurement Manager, and IT Finance Manager1.

ITAM roles areaccess controlsthat determine what features and functions a user can access in the ITAM product. They are assigned to users or groups based on theirresponsibilities and tasks. They can also be combined to grant multiple levels of access to a user.For example, some of the ITAM roles are asset, asset_admin, asset_tagging, and procurement2.

Therefore, a user may have multiple roles, but a single persona (A), roles control access to features in the product (B), personas represent types of users of the product , and a user may have multiple roles and personas (F) are the correct statements that describe the difference between ITAM personas and ITAM roles.References:

1: ITAM personas2: ITAM roles

Answer : B, D

Amodel categoryis a classification of models that defines how they are managed in the system1.It determines the behavior and attributes of the models and the assets or configuration items (Cls) that are created from them1.

Model categories can be used to group consumables, assets, or services in the product catalog or the service catalog, but this is not their primary function.Their primary function is to define the relationship between configuration management and asset management1.

Configuration management is the process of identifying, tracking, and verifying the configuration items (Cls) in an IT environment and their relationships2.Asset management is the process of tracking and managing the financial, contractual, and inventory details of IT assets throughout their lifecycle3.

Model categories determine when to create assets from configuration items (Cls) based on the asset tracking strategy1.For example, some model categories, such as Computer, create assets automatically when Cls are discovered or imported1.Other model categories, such as Consumable, require manual creation of assets from the product catalog1.

Model categories also provide the link between configuration management and asset management by allowing asset managers to view the configuration data of the assets and configuration managers to view the asset data of the Cls1.This enables better visibility, control, and alignment of IT assets and services1.

References:

1: ServiceNow Product Documentation: Model Category

2: ServiceNow Product Documentation: Configuration Management

3: ServiceNow Product Documentation: Asset Management