Get SAP C_C4H63_2411 Exam Practice Questions - Real and Updated

Answer : A

In the SAP Customer Data Platform, a single segment can be defined with a maximum of 200 conditions. This allows for the creation of highly customized customer segments by using various 'include/exclude' and 'and/or' conditions, as well as different operators. These segments are evaluated in real-time whenever a customer profile is updated, ensuring that the segmentation is always current and applied to both the contextual profile and the unified customer profile views.

Reference= This information is confirmed by the SAP Help Portal documentation on Segments and Segment Attributes within the SAP Customer Data Platform12.

Answer : D

First-party customer data refers to the information that is collected directly from customers by the company itself. This includes data gathered through interactions with the company's own channels, such as websites, mobile apps, customer service interactions, and in-store visits.The SAP Customer Data Platform enables businesses to connect various types of customer data to deliver personalized experiences, and first-party data is crucial for creating a comprehensive view of the customer1.Reference= The explanation aligns with the functionalities and use cases of the SAP Customer Data Platform as described in the official SAP Help Portal1.

Answer : C

The Unified Customer Profile within the SAP Customer Data Platform is designed to provide a comprehensive view of the customer by unifying various types of data from multiple sources. This profile type is best suited for scenarios where businesses need to react quickly to specific customer situations, such as late deliveries, to maintain customer satisfaction. By leveraging the Unified Customer Profile, businesses can access all relevant customer information, including activity indicators and segments the customer is part of, which is essential for timely and effective customer service.

Reference= The explanation aligns with the information provided in the SAP Customer Data Platform documentation, particularly in the sections discussing customer profiles and identity resolution123.

The Unified Customer Profile (UCP) is ideal for this scenario. Here's why:

Consolidated Data:The UCP integrates data from various sources (e.g., CRM, e-commerce, delivery systems) to create a comprehensive, 360-degree view of the customer, including their purchase history and the late delivery event.

Real-time Updates:The UCP can be updated in real-time as new data, like the late delivery information, becomes available.

Actionable Insights:The UCP enables the business to quickly identify affected customers and trigger appropriate actions for service recovery (e.g., personalized apologies, compensation), maintaining customer satisfaction.

SAP Help Portal:Unified Customer Profile in SAP CDP(Find the latest documentation on the SAP Help Portal)

Answer : B, C

The SAP Customer Data Platform is designed to manage customer data across different levels of organization. A tenant represents an instance of the platform provisioned for an organization, and within this tenant, multiple workspaces can be created. These workspaces serve as separate environments for development and production purposes. Additionally, a business unit, which is a logical partition within a workspace, can also contain multiple workspaces, allowing for further segmentation and management of customer data within the same organizational unit.

Reference= This relationship is outlined in the SAP Customer Data Platform documentation available on the SAP Help Portal, which provides comprehensive information on the configuration and management of tenants, workspaces, and business units12.

Answer : A

To ingest data from a database that provides a JDBC (Java Database Connectivity) interface, leveraging the capabilities of the SAP Integration Suite can be an effective approach:

A . Create an iFlow in SAP Integration Suite and then use a custom connector to connect via the iFlow: SAP Integration Suite, particularly its Cloud Integration capability, allows for the creation of integration flows (iFlows) that facilitate the connection and data exchange between various systems and applications. By creating an iFlow, one can design a custom integration scenario that includes connecting to a JDBC-enabled database. This approach may involve utilizing a custom connector or adapter within the iFlow to establish the JDBC connection, thereby enabling the ingestion of data into the SAP Customer Data Platform or other SAP systems.

This method provides the flexibility and power of SAP Integration Suite's integration tools, allowing for tailored data ingestion workflows that meet specific requirements, including those involving JDBC databases.

SAP Integration Suite documentation on creating iFlows and custom connectors.

Tutorials and guides on integrating JDBC databases with SAP systems using SAP Integration Suite.