Which of the following blocks are available in the validation editor? Note: There are 2 correct
answers to this question.
What information can be maintained in the Related Objects facet of a case? Note: There are 3
correct answers to this question.
How can service agents create cases? Note: There are 2 correct answers to this question.
What can the categories in the service catalogue be used for? Note: There are 3 correct answers to this question.
What options are available to automatically assign an employee or team to a case? Note: There are 2 correct answers to this question.