What can the categories in the service catalogue be used for? Note: There are 3 correct answers to this question.
You have configured the Service Level Agreements and their determination rules, but they are not
derived in the case. Which of the following could be a reason for this? Note: There are 2 correct
answers to this question.
Which of the following actions can a Service Agent execute from the case "More Action" button? Note: There are 3 correct answers to this question.
Which of the following standard charts are available in the All Cases worklist? Note: There are 3 correct answers to this question.
Which options can be used to control the access rights of a user? Note: There are 2 correct answers to this question.