Which Analytics key features allow you to monitor business processes in SAP Service Cloud? Note: There are 3 correct answers to this question.
Which types of work distribution are possible for routing tickets in SAP Service Cloud? Note: There are 3 correct answers to this question.
Which of the following scoping questions needs to be flagged to enable automatic ticket creation based on incoming e-mails?
Which actions can be taken to see the restriction rules in access restrictions? Note: There are 3 correct answers to this question.
Which configuration steps can be used in SAP Service Cloud to send e-mails to a customer? Note: There are 2 correct answers to this question.