What are some SAP recommended guiding principles to achieve clean core operations? Note: There are 3 correct answers to this question.
Which of the following API types does SAP recommend to use to achieve clean core integrations? Note: There are 2 correct answers to this question.
You have determined that one of your products has a known fault. You want to ensure that all cases
with that product are automatically assigned to the escalation team. Which feature in SAP Service
Cloud Version 2 would you use to do this?
You are configuring SAP Service Cloud to automatically create tickets from Facebook posts and assign them to the social media support team. Which features of SAP Service Cloud can help with this?
Note: There are 2 correct answers to this question.
Which key features of the Analytics framework allow you to monitor business processes in SAP Service Cloud?
Note: There are 3 correct answers to this question.