Universal Containers has implemented a Knowledge solution for Agents to provide Field Technicians with information necessary to complete assigned work.
Which two capabilities will now be available? (Choose two.)
A Client Service Representative (CSR) receives a call from a customer on Saturday. The CSR determines that the customer is covered, but the coverage is aboutto expire.
Which two upsell activities should the CSR consider? (Choose two.)
Universal Containers wants to reduce their mean-time-to-service
Which three Field Service process should a Consultant recommend to accomplish this goal? (Choose three )
Universal Containers (UC) is using Field Service and has customer meetings at UC's offices. When booking meetings, they would like them to begin on the hour.every hour, between 9am-5pm.
How can this be achieved?
Universal Containers has noticed that with every new product release there is a rise in customer reported Cases and a decrease in first-time fix-rate.
Which two recommendations should a Consultant make? (Choose two.)