Universal Containers has implemented Salesforce for its operations. In order for customers to be created in their MDM solution, the customer record needs to have the following attributes:
1. First Name
2. Last Name
3. Email
Which option should the data architect recommend to mandate this when customers are created in Salesforce?
Universal Containers (UC) has 50 million customers and stores customer order history on an ERP system. UC also uses Salesforce to manage opportunities and customer support.
In order to provide seamless customer support, UC would like to see the customer's order history when viewing the customer record during a sales or support call.
What should a data architect do in order to provide this functionality, while preserving the user experience?
Northern Trail Outfitters (NTO) has an external product master system that syncs product and pricing information with Salesforce. Users have been complaining that they are seeing discrepancies in product and pricing information displayed on the NTO website and Salesforce.
As a data architect, which action is recommended to avoid data sync issues?
Universal Containers (UC) manages Vehicle and Service History in Salesforce. Vehicle (Vehicle__ c) and
Service History (Service-History__ c) are both custom objects related through a lookup relationship.
Every week a batch synchronization process updates the Vehicle and Service History records in Salesforce. UC has two hours of migration window every week and is facing locking issues as part of the data migration process.
What should a data architect recommend to avoid locking issues without affecting performance of data migration?
Northern Trail Outfitters (NTO) has recently implemented Salesforce to track opportunities across all their regions. NTO sales teams across all regions have historically managed their sales process in Microsoft Excel. NTO sales teams are complaining that their data from the Excel files were not migrated as part of the implementation and NTO is now facing low Salesforce adoption.
What should a data architect recommend to increase Salesforce adoption?