Salesforce CRT-550 Exam Dumps

A customer manages their field technicians in Salesforce CRM connected to Marketing Cloud. Once an appointment with a contact is scheduled for the technician through CRM, the notification message should be sent to the contact informing them about the scheduled visit date. When the notification is sent the 'Confirmation sent' checkbox on the appointment record should be updated in CRM.

All appointments scheduled on a given day will have their status updated in CRM at the end of business hours. The Appointment object does not have a direct relationship with the contact.

What solution would a consultant recommend to address this use case?

AConfigure journey with Data Extension entry source; use Automation Studio activities to refresh the audience and Journey Builder activities to send notification and update CRM record(s)

BConfigure journey with API Event entry source, Process Builder to trigger event; use Journey Builder activities to send notification and update CRM record(s)

CConfigure Salesforce Send with Salesforce data extension, using Automation Studio activities to refresh the audience; send notification and SSJS activity to update CRM record(s)

DConfigure journey with Salesforce Data entry source; use Journey Builder activities to send notification and update CRM record(s)

Question 2

Northern Trail Outfitters (NTO) wants to use Case data from Service Cloud as part of their current email messaging campaign. They want to import cases that indicate the customer wants someone to contact them after the case is closed. NTO tracks cases with a checkbox field called 'Contact Me'.

ACreate data extensions in Marketing Cloud and import the data from Service Cloud using Journey Builder.

BUse Salesforce Data Extensions and Filter Activities in Automation Studio to import and filter the data.

CUse Synchronized Data Extensions on the Case Object with a Boolean filter on the Contact Me field.

DCreate Reports in Salesforce filtered by Contact Me equal to True and import using the Import word.

Question 3

An online retail customer needs daily promotional email content to generate with minimal time spent on creation. Their service contract includes building a custom dynamic template for this purpose. The customer has communicated the following:

* The email content will highlight new inventory each day.

* A small team will run both their digital marketing operations and their email program.

* A user needs to build, test, and send a daily email in less than an hour.

* Images for the emails will be hosted on their website CMS.

Which question is relevant to identify strategies for designing the custom template for the customer's daily promotional email? Choose 3 answers

AHow often will the layout of the content in a content area change?

BWhat is the maximum file size of the images being used?

CWhat From Name will be used for these emails?

DWill image URLs be available publicly?

EHow often will email content be image-only with text overlaying images?

Question 4

A retail company needs to create journeys that will target subscribers based on website behavior. They have identified 3 separate groups:

* Customers who searched for an item on their website.

* Customers who abandoned a cart on their website.

* Customers who made a purchase on their website.

What should the consultant ask in order to design the data structure for this solution? Choose 3 answers

AShould customers exit the journey when the goal is met?

BHow are subscribers identified in your web analytics?

CHow many messages should be included in each journey?

DHow long after the behavior occurs will a subscriber need to enter a journey?

EShould a single customer exist in multiple journeys at the same time?

Question 5

Northern Trail Outfitters is noticing a gradual decline in the percentage of conversions per emails sent in their digital marketing campaign. A new initiative is being adopted to reverse the trend

What action should be taken to increase subscriber engagement?

Choose 2 answers

AIncrease volume of emails to a wider audience.

BIncrease the use of dynamic content in emails.

CAdopt a Cart Abandonment Email Campaign.

DIntroduce more identity verification steps in check out process.

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