An assignment service-level agreement (SLA) is configured with the following details:
*Initial urgency: 15
*Assignment ready: Timed delay of 2 hours
*Goal: 1 hour and increase urgency by 10
*Deadline: 2 hours and increase urgency by 15
*Passed deadline: 1 hour, increase urgency by 10, and limit events to 10
Assuming no other urgency adjustments, what is the assignment urgency 4.5 hours after the case reaches the assignment?
Teams X and Y work on different enhancements in the same ruleset. The release date for each enhancement is uncertain.
Which two options, when performed together, allow each team to keep its work separate? (Choose Two)
In the following example, the Homelns, Homelnslnt, and Customer rulesets are configured for application validation. MyCo and MyCoInt are configured for ruleset validation. MyCo lists MyCoInt and Customer as its prerequisites, and the prerequisite for MyCoInt is Pega-ProcessCommander.
Which of the following statements is correct?
You want to create a new minor version of an application ruleset to add a new feature to your application. The new feature will be made available to users in a phased rollout.
How do you update the application to add the new ruleset version?
You are asked to create a custom status named Open-Review. This status is to be applied to assignments in one application.
How do you satisfy the request?