Teams X and Y work on different enhancements in the same ruleset. The release date for each enhancement is uncertain.
Which two options, when performed together, allow each team to keep its work separate? (Choose Two)
Which statement is true about connectors?
Which two statements about building mobile applications with Pega Platform are true? (Choose Two)
An assignment service-level agreement (SLA) is configured with the following details:
Initial urgency: 20
Assignment ready: Timed delay of 2 hours
Goal: 5 hours and increase urgency by 10
Deadline: 2 hours and increase urgency by 25
Passed deadline: 1 hour, increase urgency by 5, and limit events to 6
The case reaches the assignment at 9 AM on Wednesday.
Assuming no other urgency adjustments, what is the assignment urgency 6.5 hours after the case reaches the assignment?
If a customer reports an issue with their order, an Investigation case is created. All investigation cases are higher priority than other case types.
What configuration supports this requirement?