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The business process for an automobile insurance claim consists of the following phases:

* Submission: The customer contacts a customer service representative (CSR) to file the claim.

* Review: An adjuster reviews the claim, assesses the damages to each vehicle, and provides an estimate of the cost of repairs.

* Repair: A third party performs the repairs on each vehicle, communicating with the adjuster and customer as necessary.

* Verification: After each vehicle repair, the adjuster closes the claim.

According to Pega best practices, which phase can you implement as a child case?

ARepair

BVerification

CSubmission

DReview

Question 2

An event center has a case type that allows customers to book a dining room for events. After customers provide basic information and indicate whether they want catering for the event, the following behavior occurs:

If customers do not ask for catering, they receive a rental rate quote for the dining room.

If customers indicate that they want catering for the event, they must choose a menu before they can receive a quote.

Which two options do you use to configure the case type to achieve the requested behavior' (Choose Two)

ACreate a process for customers to indicate menu preferences. Add the process as a case-wide optional action.

BCreate parallel processes for providing menu preferences and for providing the customer with the rental rate quote.

CCreate a checkbox for customers to indicate whether they want catering for the event. Add a decision shape that evaluates whether the customer checks the box.

DConfigure the menu preferences and appointment date fields with a visibility condition if the customer selects the catering checkbox.

Question 3

Apartment tenants submit maintenance requests that specify their name, address, request type, and description of the request. Tenants may submit multiple maintenance requests for different request types. The company wants to identify duplicate maintenance requests from the same address.

Which two configurations, when used together on the Search duplicate cases step, achieve this goal? (Choose Two)

AConfigure the apartment address as a basic condition.

BConfigure the apartment address as a weighted condition.

CConfigure the tenant name as a basic condition.

DConfigure the request type as a weighted condition.

Question 4

ABC BankCorp wants to create a mobile app experience for users and CSRs for its Transaction Dispute application. Of the following requirements, which option requires you to configure distinct mobile app channels?

AMobile app color palettes are different for users and CSRs.

BThe mobile app customizes currency units and date/time format according to the location of the users.

CCSRs can create other case type instances on the mobile app.

DThe mobile app supports all mobile phone operating systems.

Question 5

You notice that the scope of your project exceeds the original estimates, and the Minimum Lovable Product (MLP) might not be delivered on time. Which team member do you contact to verify the project plan and manage expectations for the release schedule?

AProject delivery leader

BScrum master

CLead business architect

DDeployment architect

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