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Question 1

On a service level, the passed deadline interval is measured from

Available Choices (select all choices that are correct)

Athe end of the goal interval

Bthe end of the deadline interval

Cwhen a user begins the assignment

Dwhen the assignment is ready for a user

Question 2

A travel authorization requires approvals from the requestors manager, division VP. and possibly an accountant based on the total amount. Which configuration satisfies this use case?

Available Choices (select all choices that are correct)

ACascading approval using an authority matrix

BCascading approval using the workgroup manager

CCascading approval using when rules to identify the assigned user

DCascading approval using the reporting manager

Question 3

In the Travel booking case type, if a passenger indicates that they are traveling with a service animal, they must document the type. size, and age of the animal How do you configure the case life cycle to meet this requirement?

Available Choices (select all choices that are correct

ACreate a Service animal accommodation child case that is automatically resolved if the passenger is not traveling with a service animal

BApply an optional action to the Travel booking case type to allow the passenger to provide the information as needed

CAdd an Identify service animal process within the Travel booking case life cycle and apply a condition to determine when to run the process

DConfigure a validation rule in the Travel booking case type settings to check whether the passenger is traveling with a service animal

Question 4

You are configuring an accident claim case with two child cases for an automobile insurance company, as shown in the following figure:

The business requirement changes to allow the parent case to continue independently of the child case processes How do you configure the Wait step for this requirement?

Available Choices (select all choices that are correct

AConfigure the step so that only one child case must be resolved before the parent case can continue

BConfigure the step to continue the parent case when the child cases reach the payment pending review status

CConfigure the step to continue the parent case when the child cases reach auditor approval

DConfigure the step so that users can continue with the parent case process regardless of child case status

Question 5

A meal delivery service recommends a meal plan based on the number of people in the household and dietary restrictions Which two configurations must be used together to determine the recommended meal plan? (Choose two).

Available Choices (select all choices that are correct)

AConfigure an assignment to gather customer information

BConfigure a decision table

CConfigure a decision tree

DConfigure a decision shape to add a conditional path

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