Consider the following scenario:
A customer files a fraud complaint. The complaint is investigated by a customer service agent.
*The customer service agent may request additional information from the customer.
* The merchant is notified and given 15 days to dispute the fraud claim.
*If the fraud claim is approved, an affidavit is sent to the customer and a refund is posted to the account.
*If the fraud claim is rejected, the customer is notified and given 15 days to respond. Select the case life cycle design that follows the guidelines for identifying and naming stages.
A)
B)
C)
D)
An applicant submits a loan request. The system validates information on the loan application and calculates the credit score of the applicant based on credit reports and the account history with the bank.
*If the credit score is unacceptable, the customer is notified of the result and the loan application is closed.
*If the credit is acceptable, the loan application is forwarded to a loan officer for review.
* If the loan officer approves the loan request, the loan application is sent to the underwriting department for processing.
*If the loan officer rejects the loan request, the customer is notified of the result and the loan application is closed.
Select the case life cycle design that most closely follows the guidelines for identifying and naming stages for the use case.
A)
B)
C)
D)
After an auto accident claim is submitted, a claims adjuster is assigned to the case. The claims adjuster reviews the policy of the claimant to verify coverage. The claims adjuster then begins an accident investigation. If the claim is denied, an appeals process is initiated. When the investigation is complete, a determination of fault is made, and then the accident claim is settled.
Select the case life cycle design that most closely follows the guidelines for identifying and naming stages.
A)
B)
C)
D)
Consider the following scenario:
*During the Interview process for a Job Application case, an administrative assistant selects the date and location of the interview.
*Next, an email invitation is sent to the candidate.
*During the interview, the hiring manager captures notes from the discussion.
*Finally, the candidate is assigned a technical exercise and the results are added to the case.
Select two step names that follow the guidelines for identifying and naming the steps in the process. (Choose Two)
Which two dependencies do you enforce with a Wait step? (Choose Two)