Consider the following scenario:
During the Interview process for a Job Application case, an administrative assistant selects the date and location of the interview
Next, an email invitation is sent to the candidate
During the interview, the hiring manager captures notes from the discussion
Finally, the candidate is assigned a technical exercise and the results are added to the case
Select two step names that follow the guidelines for identifying and naming the steps in the process. (Choose two.)
A Company often receives multiple IT tickets for the same issue, such as "the office Wi-Fi is down." You configure a Search duplicate cases step to identify duplicate IT tickets.
What is the basic condition for the Search duplicate cases step?
A help desk ticket case type is defined as follows:

If the Process ticket step is configured to set the status to Pending-Verification, when is the status of the case set to Pending-Verification?
Identify the Pega Express phase in which Pega Business Architects plan for future sprints by creating user stories with the Directly Capture Objectives (DCO) discipline.
wants an application to process a new customer loyalty account that the store uses for marketing and customer retention efforts. The customer enters their correct information. The data is stored in a data relationship with an external data source.
Which type of data relationship do you create?