Oracle 1Z0-628 Exam Dumps - Updated Jul 2020

Which two statement are correct regarding activity assignment via Collaboration?

AAn activity dragged and dropped into a Collaboration chat with a resource must be accepted by that resource in Oer for it to be assigned.

BAn activity broadcasted via Collaboration as part of an Immediate routing plan schedule gets assigned to the first technician to accept it.

CAn activity broadcasted via Collaboration as part of any type of routing plan schedule gets assigned to the first technician to accept it.

DAn activity dragged and dropped into a Collaboration chat with a resource can be automatically assigned without the resource having to accept It.

Question 2

A dispatcher needs to be able to quickly see which contractor technicians have started working for the current day.

How doryou configure the system to support this requirement?

AEnable the Messages report within a Dashboard, which can be filter condition and 'Resource Type' for the current date.

BConfigure the Resources list to ensure that values for the 'Show/Hie Queues' and 'Resource Type' filters can be selected.

CConfigure a resource filter with the conditions: 'Resource Type in Cc PM1, and 'Activated is not null' for use within the List/Time/Map/Dai

DCreate a step within a Message Scenario to set an 'Activated' custo whenever the 8 AM - 5 PM shift is assigned.

Question 3

What functionality does 'Automatic Ordering' enable when checked within the routing plan's Assignment Parameters?

AWhen the routing plan runs, all of the activities assigned by routing will be ordered by their priority.

BWhen the routing plan runs, ordered activities will be considered for assignment and not-ordered activities will remain in the bucket.

CWhen the routing plan runs, it will assign and order not-ordered activities from the bucket and order not-ordered activities previously assigned to resources.

DWhen the routing plan runs, it will assign non-scheduled activities among other activities scheduled for that day.

Question 4

A utility company sees several 'New Connect' activities being added to the routing bucket throughout the day.

They want 'Meter Read' activities to potentially be removed from the technician's route so that the 'New Connect' activities can be assigned if the technician qualifies for the activity.

They enabled reoptimization in their routing plan and created a reoptimization filter targeting the 'Meter Read' activities.

What additional settings are required in the routing plan to meet the desired behavior?

ASet the reoptimization goal to 'Reduce Overdue'. Then, using routing filters, set the cost of not assigning 'Meter Read activities in existing routes to 'High', and the cost of not assigning 'New Connect' activities in the routing bucket to 'Normal'.

BSet the reoptimization goal to 'Assign high priority activities'. Then, using routing filters, set the cost of not assigning 'Meter Read activities in existing routes to 'High', and the cost of not assigning 'New Connect' activities in the routing bucket to 'Low'.

CSet the reoptimization goal to 'Assign high priority activities'. Then, using routing filters, set the cost of not assigning 'Meter Read activities in existing routes to 'Low', and the cost of not assigning 'New Connect' activities in the routing bucket to 'High'.

DSet the reoptimization goal to 'Assign high priority activities'. Then, using routing filters, set the cost of not assigning 'Meter Read activities in existing routes to 'Highest', and the cost of not assigning 'New Connect' activities in the routing bucket to 'Normal'.

Question 5

Which two statements are correct regarding Daily Extracts in Oracle Field Service Cloud (OFSC)?

AWhen new custom properties are configured within OFSC, they are automatically added to the appropriate configured Daily Extract files.

BDaily Extract files are accessible for download either via API, via SFTP or manually through the Outbound Integration Channels screenO OFSC.

CIf using an overnight shift, the Daily Extracts for the previous day will be available only after the overnight period configured on the Business Rules screen has passed.

DDaily Extracts can be configured to be available in either XML, CSV or HTML format.

EThe Daily Extract files can be configured to include, exclude and/or arrange the order of corresponding fields and custom properties.

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