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Question 1

Choose the correct order for the human-centred design activities:

1. Design solution meets user requirements

2. Specify the user requirements

3. Analysis: Understand and specify the context of use

4. Evaluate the design and organisational requirements

5. Produce design solutions to meet user requirements

6. Plan the human-centred design process

7. Design solution meets user requirements

A1. 3. 2. 6. 5. 4. 7 or repeat

B6. 3. 2. 1. 5. 4. 7 or repeat

C6. 2. 3. 1. 5. 4. 7 or repeat

D6. 3. 2. 1. 4. 5. 7 or repeat

E6. 3. 2. 5. 4. 7. 2 or repeat

F6. 3.2.4.5. 1.7 or repeat

Question 2

11. Your colleague, Debbie, is planning interviews with users of a restaurant review website. Debbie shows you the interview questions she has written so far and asks you to comment on them.

Which two of Debbie's interview questions are leading?

A'Do you like the amazing colours on the website?'

B'What do you think of the instructions on the website?'

C'Yesterday I interviewed a user who had a great idea. He suggested that reviewers should enter a code printed on their bill before they were allowed to enter a review; this would ensure that only people who had actually visited the restaurant submitted reviews. What do you think of this idea?'

D'Have you ever visited London? If so, please tell me about some of your favourite places in London and some of the restaurants you have visited'

E'Have you ever used a restaurant review website before?'

F''Do you have any suggestions for how this website should be financed?'

Question 3

Select the three types of usability evaluation:

Ausability test

Busability inspection

Cuser interview

Duser survey

Dpersona matching
E, GUI testing

Question 4

Which two of the following statements about user needs are correct?

AUser needs are always expressed from the user's point of view

BUser needs for a user group may differ from user needs for another user group with the same context of use

CUser needs are part of the information architecture

DUser needs are always quantified

EUser needs are identical to user goals

FUser needs are used to write good error messages

Question 5

Which three of the following components are part of the user interface of a car for the driver of the car?

AAccelerator

BNumber plate

CGear stick

DBumper

ERear-view mirror

FBrake disc

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