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When developing a business continuity plan, the organization's leadership should establish a level of acceptable operations. What should be included in a plan to measure the expected level of success against the level of acceptable operations?

APerformance metrics

BLessons learned

CBusiness case analysis

Question 2

What is used to control lighting, HVAC, and other systems?

ABuilding Automation Systems (BAS)

BGeographical Information Systems (GIS)

CComputer-Aided Maintenance Management Systems (CMMS)

DBuilding Information Modelling (BIM)

Question 3

What is a way for facility managers to promote sustainability in the workspace?

AShorten the cafeteria hours of operation by two hours daily.

BEstablish a recycling program and communicate results.

CEnsure janitorial staff performs routine inspections.

DOffer a physical fitness program.

Question 4

A facility manager provides integrated facility services for a client with multiple mixed-use sites. This includes all services except the client's core business. The annual business review of the services provided identifies dissatisfaction with comfort levels at two of the sites, including the data center building. To improve the service effectively, the client will need to make an extensive capital equipment investment not previously contemplated. What is the BEST way to communicate the HVAC issue to your client?

AHold a series of meetings with the client---first to discuss the issues, second to identify solutions, and finally to quantify the impact on operations.

BPrepare a report outlining the issues and solutions and send it to the client, requesting a meeting after the report has been reviewed.

CPrepare a report and meet with the client to present the issues, recommended solutions, and explain the impact on business operations.

DSchedule a meeting with the client and the department heads impacted by the HVAC issues to talk about the problems.

Question 5

As VP of Facilities, your company has tasked you with right-sizing your portfolio's facilities operations. Part of your analysis compares your team's performance against other similarly sized companies. What is this type of analysis?

AGAP Analysis

BStrength, Weakness, Opportunity, and Threat Analysis (SWOT)

CBenchmarking

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