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In order for customers to reap the benefits of HP Premium+ Support after order placement, it is critical that some key actions are taken by the HP partner.

Completion of which two steps is required after order placement in the HP Premium+ Support journey to ensure that HP Premium+ Support is activated and customer's devices are covered

according to the term of the HP Premium+ Support? (Select two.)

AThe partner must successfully register the HP Premium+ Support Care Pack to the servicing partner, not the customer.

BThe partner must install the HP software on all HP and non-HP customer devices.

CThe partner must ensure the customer installs the HP software on each device that is entitled to Premium+ Support.

DThe partner must successfully register the HP Premium+ Support Care Pack to the customer, not the partner.

Question 2

A customer tells you that the company needs to perform maintenance on its PCs, but they expect the existing base warranty to cover all parts and labor they might need.

How should you respond to this customer?

AOffer the customer a discount for HP Hardware Support Services that provide coverage for unexpected issues and can be purchased with competitive financing terms.

BAsk the customer to describe specific issues the company anticipates and point the customer to HP documentation that the in-house IT staff can refer to.

CProvide recent statistics that point to trends showing increased component reliability, resulting in reduced maintenance costs and less extensive warranty coverage.

DExplain that HP Hardware Support Services can increase duration and coverage of the base warranty beyond basic parts replacement, with the addition of expert troubleshooting, diagnosis, and repair.

Question 3

Which statements are true about HP Premium+ Support end user alerts? (Select three.)

AEnd users cannot snooze the alerts.

BIf the customer IT administrator would like to view alerts, they can request an optional dashboard and turn off the end user alerts.

CHP Premium+ Support predictive alerts on each device are pre-configured to automatically go directly to end users - on their notifications tray.

DOnly non-hybrid employees can receive end user alerts directly on their device.

EWhen one of these alerts appears, it alerts the end user that they need to submit a case to HP for repair and enables the end user to automatically create a case and the location of where they would like the service to happen.

Question 4

Which coverage does HP Post Warranty Support Service provide?

AAccess to Level 2 help desk technicians

BNo-cost device repairs made with certified HP parts

CAdditional 12 months of support based on the product's base warranty or selected Support Service package

DExtension beyond 12 months if needed

Question 5

An enterprise manufacturing company is considering adjusting their business processes in order to keep employees productive and thriving in a hybrid environment. The IT manager has been

tasked with contributing to a business plan for a distributed, hybrid workforce.

What are two of the key aspects the IT manager should focus on addressing in the company's proposed hybrid workforce plan aimed at keeping employees productive in today's reality? (Select

two.)

A70% of digital leaders state a skills shortage prevents them from keeping up with the pace of change.

BGenerative Al has IT decision-makers questioning where to prioritize budgets.

CAs employers adopt hybrid workforce, they must accept lower employee productivity and IT support levels.

DIT for a hybrid workforce is easier to manage than physical, on-premises workplaces because employers expect remote employees to manage their devices.

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