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What are the benefits that Premium+ Support provides to customers? (Select three.)

AAutomated ticketing streamlines & expedites repairs with high-quality support

BProactively alerts users to issues like hard disc drive issues, low batteries, thermal issues, and BIOS updates before they fail

CAbility to monitor the entire customer fleet of HP and non-HP devices

D24x7 remote support in all countries where HP provides coverage

EAvailability for purchase throughout the entire product lifecycle

Question 2

The method used to install HP software to enable service on each device that is entitled to HP Premium+ Support coverage depends on which condition?

AWhether the PC models are G10+ models vs. G8/G9 models

BWhether the service will cover HP devices only or HP and non-HP devices

CWhether the service is for an existing customer that purchased a stand-alone service or a new customer that purchased the service as part of a hardware deal

DWhether you are an HP Synergy, Power, or Power Services partner

Question 3

Name two specific pain points a customer might have that HP Premium+ Support Services can help address. (Select two.)

ACustomer needs to focus on CapEx rather than OpEx.

BCustomer is facing increased cyberthreats.

CEmployees are less productive due to maintenance issues.

DCustomer is not set up for remote or hybrid working.

EChanging trends have had a negative impact on business performance.

Question 4

What is the benefit for HP partners to attach Predefined Asset Tagging to a typical HP hardware deal? (Select three.)

AAttaching predefined asset tags allows HP partners to increase value and profit to hardware deals.

BAttaching asset tags results in no extra steps for the partners because they are applied during the manufacturing process.

CAsset tagging enables a tiered volume discount strategy to be passed along to customers.

DAsset tags help customers save time and money and improve efficiency during the asset management process.

EAsset tagging allows for indefinite contract term extensions until cancelled by one or the other party.

Question 5

The IT manager for an enterprise customer states that the hard drives and batteries have failed in some of their HP devices. The manager also says that if they had known ahead of time that the

components were failing, the company could have taken preventive action. The manager asks you what can be done to address these issues.

How should you respond?

AEnroll the customer in the HP Hardware Diagnostics Service, which sends alerts based on the date of purchase and expected life of the hard drives and batteries.

BExplain that customers who purchase and register HP Premium+ Support receive proactive alerts about device issues and automated case creation.

CAsk to see a list of the failed hard drives and batteries along with a screenshot of the error messages received.

DDiscuss the options available to set up automatic alert notifications for all internal components including hard drives and batteries.

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