An agent is scheduled to start a shift at 12:00 PM and the Start Before threshold is set to 5. Ifthe agent starts the shift at 11:54 AM. They will be considered________.
In the Schedule state Groups module of WFM Config utility) what does "Threshold" Indicate?
Which of the following are examples of Schedule States that can be used when setting up Schedule State Groups?
Which option specifies the amount of time, in seconds, between updates to the real-time agent adherence data displayed in WFM Web?
Which modules of WFM supervisor are used to set Alerts?