Sam wants to install the reporting app on his iPad to access metrics.
Which of the following apps does he need to install?
While Alex is monitoring queue reports, Sam deletes an inactive agent from the queue.
Will this affect the metrics that Alex is monitoring?
Sam is in charge of handling incoming interactions that are sent via the queue. Some calls enter and exit the queue without being handled or terminated.
What terminology is used to describe such calls?
Genesys Cloud CX tracks metric statistics in __________ minute intervals.
The status of agents, whether active or inactive, does not impact metrics in queue reports, however, active agents appear on/affect agent reports.