How is an Incoming Call represented in reports?
Jose created and saved an agent report. He did not configure some of the options, and the current status of this report is Disabled. How can he enable this report?
User Status Detail report includes specifics about queue activity such as interacting, idle, and not responding.
The system automatically disables reports scheduled for Recurrence: Daily if they were not downloaded for
.
How is Service Level calculated by default?