Sam wants to install the reporting app on his iPad for accessing the metrics. Help him by choosing the right one.
Which of the following statements are true? (Choose three.)
Jose created and saved an agent report. He did not configure some of the options, and the current status of this report is Disabled. How can he enable this report?
User Status Detail report includes specifics about queue activity such as interacting, idle, and not responding.
Which of the following report is used to measure the time an agent spent not responding to alerting interactions and idle?