Several people have complained that they try to join a group chat and they can't find the group in a search. What is the most likely reason?
Genesys Cloud ACD assigns interactions to the most appropriate available agent. What attributes can be used to determine the best available agent? (Choose three.)
Select the categories of Prompts in Architect. (Choose two.)
ABC Corporation plans to purchase the Genesys Cloud Contact Center solution from Genesys to meet their requirement for unlimited multi-channel interaction routing. Which would be the right license level for them to purchase?
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