Get Genesys GCP-GC-ADM Exam Practice Questions - Real and Updated
Genesys Cloud Certified Professional - Contact Center Admin Exam Dumps
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GCP-GC-ADM Desktop Practice
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Total Questions : 60
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Total Questions : 60
GCP-GC-ADM Web Based Self Assessment Practice Test
Following are some GCP-GC-ADM Exam Questions for Review
Policies automate repetitive quality management tasks. What items could be defined as policies? (Choose three.)
Which of the Performance views shows real-time data with historical metrics to give you both short term and
long-term views?
Currently, you manage all agents' schedules by using a spreadsheet. This shows when each agent is working when they are on breaks, and when they have meetings or other events that take them away from the queue.
You would like to be able to schedule agents in an easier and more automated way. What Genesys Cloud Contact Center feature can you use to replace and automate the spreadsheet schedule?
What process helps you to standardize call evaluations of contact center agents by comparing multiple reviews of the same call or interaction?
What Genesys Cloud feature can you use to present details about a caller to the agent and allow the agent to update or collect information?
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