What Genesys Cloud feature can you use to present details about a caller to the agent and allow the agent to update or collect information?
What is a fatal question in an Evaluation Form?
What attributes can be assigned to agents to ensure that interactions are routed to the most qualified agent? (Choose two.)
What is the Alerting Timeout with regard to Queue configuration?
Recording Policies can be configured for what type(s) of contact(s)?