Which definition matches the After Call Work option Mandatory, Time-boxed no early exit?
Which definition matches the ACD Evaluation Method Best Available Skills?
A system that routes interactions based on an algorithm which determines the best available agent for an interaction
The Utilization feature of Genesys Cloud allows administrators to configure: (Choose three.)
Genesys Cloud ACD assigns interactions to the most appropriate available agent. What attributes can be used to determine the best available agent? (Choose three.)