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Cisco Customer Success Manager Exam Dumps

Last Updated : Jun 17, 2022
Total Questions : 124

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820-605 Web Based Self Assessment Practice Test

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Following are some 820-605 Exam Questions for Review

A customer's call center unexpectedly moved from in-person to remote operations and discovered that agents could no longer record their calls. The customer escalates this problem to their Customer Success Manager and requests a resolution. The Customer Success Manager recognizes that the customer is using collaboration products with outdated software. What is the first step of the mitigation plan?



Which two metrics are used by Customer Success Managers to measure customer success? (Choose two.)



How are operating expenses (OpEx) different from capital expenses (CapEx)?



What are two barriers to adoption within an organization? (Choose two.)



Refer to the exhibit.

Which action must be taken by Customer Success Manager?



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