Cisco Finesse supports the use of custom call variable layouts. How does the agent desktop determine which layout to use?
Which tool enables partners to perform the following actions?
a) validate all parameters (for example, number of inbound agents, number of inbound and outbound IVR ports, and so on) of a target Cisco Unified Contact Center Express configuration
b) recommend servers based on the validated configuration (a prerequisite for the Cisco assessment-to-quality bid assurance process)
In Cisco Unified Contact Center Express Serviceability, what is the status of the database subsystem on the Control Center page, if the database subsystem in not configured?
Which statement is true about Cisco Context Service?
Which two Cisco Unified CCX steps invoke another Unified CCX application script? (Choose two.)