Get CIPS L4M3 Exam Practice Questions - Real and Updated

Answer : A

An SLA outlines the expected performance levels and includes KPIs and consequences for non-performance (often in the form of penalties or service credits). Force majeure and jurisdiction clauses are typically part of the main contract terms, not the SLA, which is more operational in nature.

Answer : B

Capacity means the legal ability to form a contract. A party lacks capacity if they are:

Of unsound mind or mental incapacity (1), or

A company acting beyond its powers (ultra vires) (4).

A failure to concentrate or being 19 years old does not affect legal capacity.

Answer : C

A misrepresentation is a false statement of fact or law which induces the representee to enter a contract. Where a statement made during the course of negotiations is classed as a representation rather than a term an action for misrepresentation may be available where the statement turns out to be untrue.

For a party to claim for misrepresentation, there must be a false statement of fact or law as oppose to opinion or estimate of future events. It does not matter whether the incorrect information is given by words or takes the form of misleading conduct.

Silence will not generally amount to a misrepresentation. However, it can become a misrepresentation in some exceptional circumstances.

In the L4M3 study guide, the author states that 'A statement of law is not misrepresentation'. This is untrue in both common law and civil law systems. In the UK, false statement of law will now amount to an actionable misrepresentation (see Pankhania v Hackney [2002] EWHC 2441).

- Misrepresentation

- L4M3 study guide page 53-55

LO 1, AC 1.2

Answer : D

Standard terms and conditions are set of terms that is prepared by an organisation. These terms can become the governing terms in low-value, low-risk transactions (or Routine items accordingto Kraljic's portfolio model). They can be a reference when negotiating for more important contract.

LO 3, AC 3.1

Answer : C

The recognised KPI standard is the SMART model ---

Specific, Measurable, Achievable, Realistic, Timely.

This ensures clarity and accountability in performance measurement.