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Which TWO of the following are advantages to an organization of using non-financial performance measures, rather than financial performance measures? (Choose two.)

AThey are less expensive to measure than financial performance measures.

BThey present a wider view of organizational performance than financial performance measures.

CThey are less subjective than financial performance measures.

DThey are not distorted by inflation.

EThey are easier to measure than financial performance measures.

Question 2

BBB is a publisher. As a consequence of BBB using theInternet to outsource its typesetting and studio activities it has been able to move its few remaining staff into much smaller and less expensive office accommodation.

Which activity in Porter's Value Chain hasbenefitted fromBBB's use ofinformation systems?

AInfrastructure

BHR management

CSales and marketing

DOutbound logistics

Question 3

JJJ is a publically quoted advertising agency. JJJ's competitive advantage is based on the expertise of its staff and its reputation in digital media advertising. JJJ has robust systems to protect its intellectual property. These include patents and copyrights. JJJ has also restricted access for most of its staff to its most sensitive data, such as studies of its customers' profitability.

JJJ's new Managing Director, Z, is concerned that when staff leave JJJ, the company loses whatever tacit knowledge they possess. These losses also impact on JJJ's reported profits. In order to remedy the losses of knowledge and the reduced profits Z wants to introduce a knowledge management strategy.

Which of the following steps support the introduction of a knowledge management strategy? (Choose all that apply.)

AZ should set a target for reported profit.

BJJJ needs to acquire and install appropriate hardware and software.

CJJJ should unfreeze current habits and standard operating procedures.

DJJJ should convince staff of the benefits of sharing their tacit knowledge.

EZ should gain the support of the Board of Directors.

FJJJ should integrate knowledge management and management accounting.

Question 4

TTT,a manufacturer of computer monitors, is conducting a strategic analysis. Which THREE of the following should be classified as Threats?

AAn increase in the rate of inflation

BA serious fire in its main factory

CIts main competitor going out of business

DConsumers' increased preference for tablet computers

EA 20%increase in corporate taxation

FA design fault means TTT must compensate customers

Question 5

PQR is evaluating the use of scenario planning to improve its organisational foresight.

Which THREE of the following are advantages of scenario planning?

AScenario planning will improve external relations with investors.

BScenario planning will encourage creative thinking

CScenario planning will encourage communication via participation.

DScenario planning will focus PQR's management attention on the future

EScenario planning will reduce strategy formulation costs.

FScenario planning will eliminate unsystematic risk.

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