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Avaya Aura Call Center Elite Support Exam Dumps

Last Updated : Nov 21, 2023
Total Questions : 83

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Following are some 7492X Exam Questions for Review

Which two vector variable types are strictly global in scope? (Choose two.)



Refer to the exhibit.

Question-img

You configured vectors in your New York and Denver locations to use Look Ahead Interflow. You want your New York location to interflow to your Denver location if the Denver split has less than 10 calls in queue. After setting vectors in the exhibit you find that calls are interflowing to Denver.

What would cause calls to interflow to Denver?



Refer to the exhibit.

Question-img

Given the information in the exhibit, what happens to a call if someone calls this vector on Tuesday January 1 at 10:00?



You need to troubleshoot your Best Service Routing (BSR) polling vectors to verify that they are operating as intended.

Which command do you use to do this?



Refer to the exhibit.

Question-img

Question-img

A call center administrator has devised a way to provide special treatment for high profile customers, by filtering these agent's Automatic Number Identification (ANI) using a vector routing table, and interflowing these calls to be queued at a higher priority. Unfortunately, after the new VDN/vector steps were implemented, those customers are queuing to the incorrect group of agents.

What would be the reason for this?



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