A user is assigning a skillset to a call while creating a new outbound campaign. What is the result if the skillset field is left blank?
Which tool is used to create cleanup rules and scheduled tasks in Contact Center Multimedia (CCMM)?
Agents will use Disposition Codes after closing an outbound contact. For which purpose is a disposition code used by agents?
Users of the Outbound Campaign Management Tool require access rights to the Outbound component. Which component within the Center Manager Administration would the user be assigned Launchpad option access?
You want to perform a backup of the Contact Center database. Which tool do you use to perform the backup?