Avaya 3314 Exam Dumps - Updated Apr 2024

Question 1

Which IP address is used by the speech servers to communicate with the MPP when processing ASR and TTS transactions?

AHost Address

BNetwork Address (VoIP)

CNetwork Address (MRCP)

DNetwork Address (AppSvr)

Question 2

Which statement describes Agent blending?

AAgent blending is the process of acquiring agents when an outbound service level is at risk.

BAgent blending is the process of releasing agents from otbound jobs, if they are not needed for a campaign to which they have been assigned.

CAgent blending is the process of acquiring an agent for a job in a campaign.

DAgent blending is the process of monitoring an inbound skill, and moving agents to and from inbound/outbound to optimize inbound activities, while servicing outbound when possible.

Question 3

When settings up a single server Avaya Aura Experience Portal (AAEP), the system must communicate with a speech server to process ASR and TTS transactions.

Where do you define the Network Address (MRCP) that the speech server uses to communicate with the AAEP system?

AAdd the MPP and enter the IP address associated with the network interface on the MPP from the MPP Servers page, which is used to connect to the speech server in the Network Address (MRCP) field.

BUse the default entry in the Network Address (AppSvr) field from the EPM Servers page.

CAdd the MPP and then enter the speech server IP address in the Network Address (AppSvr) field from the MPP Servers page.

DEnter the IP address of the speech server in the Network Address (MRCP) field from the EPM Servers page.

Question 4

Which IP address is used by EPM to access or communicate with the MPP?

ANetwork Address (VoIP)

BHost Address

CNetwork Address (MRCP)

DNetwork Address (AppSvr)

Question 5

In the ''Generate UCID'' field on the Application Launch Settings Advanced Parameters is set to ''yes'', which three statements are true? (Choose three.)

AFor blind and supervised transfers (using CCXML tag), the MPP uses the same UCID as the call being transferred.

BThe MPP adds a two-digit application identifier to the UCID received from the CM.

CFor Bridge and Outcalls, MPP will generate a new UCID.

DThe UCID generated by the MPP overrides the CM UCID.

EIf the CM does not pass a UCID to Experience Portal, the MPP server generates a UCID.

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